|FREQUENTY ASKED QUESTIONS|
general questionsWhen is the box office open?
The Rave box office is open Monday thru Saturday 10am to 6pm. If there is a show that night, the box office will remain open until the end of the show. If there is a show on a Sunday, the box office will open at 3pm and remain open until the end of the show.
Where is The Rave/Eagles Club? How do I get there?
The Rave/Eagles Club is located on the southwest corner of 24th Street and Wisconsin Avenue in Milwaukee, Wisconsin. Our address is 2401 W. Wisconsin Avenue, Milwaukee WI 53233. For directions, please visit our Map & Directions page.
How old do you have to be to get into The Rave/Eagles Club?
99% of our shows are all ages, meaning anyone can attend. However, you still must be 21 to drink alcohol. A handful of shows during the year are 18+ or 21+ and those shows will be clearly marked on our calendar.
What time does will call open?
You can pick up your tickets anytime we are open, beginning 24 hours after your order is placed.
Can I get food at The Rave/Eagles Club?
Yes you can. For larger shows, we have a pizza stand available upstairs in the Rockstar Lounge.
Is smoking allowed at The Rave/Eagles Club?
No. New laws took effect July 1, 2010 that banned smoking inside the building. The Penthouse Rooftop Lounge is available for smoking for some shows. Violation of the smoking ban may result in a $150 fine from the State of Wisconsin.
How can I be notified of upcoming events?
Sign up for our mailing list. You'll be notified of upcoming show announcements, on-sale and presale dates and times. Plus, you'll also be eligible for exclusive contests available only to our mailing list members.
You can also follow us on Twitter (twitter.com/the_rave) and become a fan on Facebook (facebook.com/therave).
How can I get my band to play at The Rave/Eagles Club?
From time to time, The Rave needs a local band to open for other acts. We also have numerous pre-show availabilities. Visit www.therave.com/perform for details.
Why no moshing or crowdsurfing?
We want everyone to have a good time, and that's hard to do when you're being kicked in the back of the head by some guy in boots who decided to crowd surf. Contrary to some beliefs, crowd surfing is NOT harmless. People can get hurt, their glasses broken, concussions, or lose their teeth.
Do you offer wheelchair or special needs access?
Yes, please call The Rave/Eagles Club box office at 414-342-7283 for details.
What is the difference between The Rave, The Rave Hall, The Rave Bar, The Rave Craft Beer Lounge, The Eagles Hall, The Rave II, and the Eagles Ballroom?
The Rave/Eagles Club is a multi-room entertainment complex.
The lower level is the Eagles Hall (sometimes referred to as The Rave II or The Bassment).
The main ground level is home to The Rave (also known as The Rave Hall) and to two smaller rooms, The Rave Bar and The Rave Vibe Room.
The concierge level contains The Rave balcony and the RockStar Lounge.
The upper levels are the Eagles Ballroom (and its balcony). The Eagles Ballroom Club Stage is another configuration of The Eagles Ballroom.
ticketing questionsWhere can I buy tickets to The Rave/Eagles Club shows?
Do you offer Print at Home tickets?
Yes, if you purchase your tickets through our partner, Etix.com, you can select print at home as an option for delivery.
Can I buy tickets at the venue?
Yes! The box office is at the front of the building once you enter The Rave/Eagles Club. The box office accepts cash, Visa, Mastercard, and Discover, and The Rave/Eagles Club Gift Cards. Sorry, no checks.
Can I buy V.I.P. Balcony Tickets?
Yes, they are available at The Rave/Eagles Club box office at 24th & Wisconsin, or call The Rave/Eagles Club box office at 414-342-RAVE. You can also get tickets at tickets.therave.com or Etix.com.
How can I get the presale password for a concert?
Some concerts may offer a presale, allowing fans to purchase tickets before the show officially goes on sale. In order to obtain the presale password, either a) join our email newsletter list, b) follow us on facebook or twitter, or c) follow the band on facebook or twitter. These presales are limited to internet sales only in most cases.
What does "Will Call" mean?
Will Call simply means that you pick up your tickets at The Rave box office, usually on the night of the show. Contrary to its name, Will Call does not mean we will be calling you.
Can I change the name of the person picking up tickets at Will Call?
In most cases, yes. Call our box office before the day of the show at 414-342-7283. No name changes will be made on the day of the show.
When will I receive my tickets?
In most cases, you should receive your tickets within a week to ten days. The Rave sends tickets via the US Postal Service. They do great work, however, sometimes, tickets may take a little longer. If you do not receive your tickets within 4 days of a show, call us at 414-342-7283 during regular business hours.
How soon after I place an order for will call can I pick up my tickets?
If you place an order for will call, we ask that you give us one business day to prepare your order for pick up. If the show is the same day as your order, your tickets will be ready for you one hour before show time.
What do I need to bring to pick up my tickets?
When you pick up your Will Call ticket, you will need your order number (or receipt), a valid photo ID, and we may request to see the credit card that was used to place the order. This is done to protect you from fraud. For a valid photo ID, you can use any government issued photo ID, any school issued photo ID, or a passport. If you do not have any of these items, please contact The Rave box office at 414-342-7283 at least 24 hours before the show.
How can I get meet and greet tickets?
For some shows, the band has us sell some of their meet and greet passes. If The Rave is selling them, they will be listed on the event page and the ticketing page of TheRave.com.
For some shows, the bands sell their own meet and greet passes. You can check their website or facebook pages for additional details.
I bought meet/greet tickets through the band website. Where/when do I meet up?
The website where you purchased the meet/greet passes will send you information in the days prior to the concert. We regret that we may not have additional information until it is provided to us by the band tour manager, usually on the day of the show.
Can I return my tickets?
As with most entertainment events, all ticket sales are final. There are no refunds, unless the headline act cancels or postpones. For details, see our return policy.
I bought tickets from a third party vendor. They look real. Are they?
The Rave does not advise purchasing tickets from a third party vendor or street vendor. Often times, they are counterfeit, fraudulent, or duplicates and may not get you into the show. Even websites that seem legitimate are suspect to sellers who may not have your best interest in mind. If your ticket is invalid, you will be turned away. We have no choice.
I lost/misplaced my tickets. What can be done?
Call our box office at 414-342-7283.
I lost/can't find my email with my print at home tickets. What can be done?
Call eTix customer service at 855-704-8976, or visit support.eTix.com.
event questionsWhat time do doors open?
Doors usually open about 90 minutes before show time for the Eagles Ballroom shows, and one hour before show time for most other shows. However, if a band is late with their sound check, doors may be delayed.
Is there seating available?
The Eagles Hall, and the floor level of The Rave Hall and The Eagles Ballroom are general admission, so there is no seating. There is limited first-come, first-served, seating in the VIP Balcony areas of The Rave Hall, and The Eagles Ballroom. There are limited bar stools in the Rave Bar, The Rave Craft Beer Lounge, and The RockStar Lounge.
The Rave/Eagles Club offers RESERVED seating in the front rows of the VIP Balcony in The Rave and Eagles Ballroom on select shows.
Is there parking available?
Yes, The Rave/Eagles Club offers two lots for parking. You can purchase parking by calling 414-342-7283 or visiting http://tickets.therave.com.
Can I bring a camera to The Rave/Eagles Club?
No cameras, video cameras, or recording equipment is allowed in The Rave/Eagles Club. This is mostly by the request of the bands. A handful of bands allow taping. Those policies will be listed on the individual event page when allowed.
How can I get a photo pass to a show?
Photo passes are controlled by the headliner of the show. You would need to contact their publicity department.
I heard a show is playing at The Rave/Eagles Club but I can't find it on your website.
It is possible that the band has not yet fully confirmed the show with us, or that the band planned on a show here but it did not get finalized.
When is (band name) going to play The Rave/Eagles Club again?
If you don't see the show on our calendar, we don't know when the band will be back. We hope soon! Keep checking our calendar, or better yet, join our mailing list.
What time does (band name) go on?
The Rave often does not get official set times until late afternoon on the day of the show, and even then, they are subject to change. Therefore, we may not offer set times. If we have set times, they will be posted on the event page. And keep in mind, they may change, so we still suggest to get here early.
How soon can I line up for a show?
The Rave discourages lines before 4pm. For some shows where we expect more people to line up than usual, we may institute a line number system. As you arrive, you'll be issued a line number and told to come back after a certain time and line up according to your line number.
Why is (band name) opening this show and not headlining it? They're a much better band?
The headliner usually has the bigger current following. Headliners schedule their tours and invite opening bands to join them. There are times when a band that has been around longer may be opening for a band that hasn't been around as long. The Rave does not choose the order of bands.
I want to propose to someone at the (band name) show. Can you arrange that?
Awww, that's sweet. The band controls all aspects of the stage for the day they are here. You would have to contact band management to try to have something like that arranged.
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© Copyright 1998-2016, The Rave/Eagles Club. All rights reserved.
2401 West Wisconsin Avenue - Milwaukee, Wisconsin 53233 USA - (414) 342-7283
* All information and concert schedule are subject to change without notice.
All sales final. No returns unless headline act cancels.